To avoid unnecessary charges and delays to ensure you receive the highest quality customisation please review our artwork guidlines below:
Should you not have the artwork in a format suitable for customisation we can convert (re-draw) your file to a suitable type for an additional fee of £40.00 +VAT.
Of course you will be notified and asked for confirmation prior to this work taking place.
For print, high quality vector/scalable file types are preferred as this allows us to produce a really crisp quality print.
A vector file is one that when 'zoomed in' is not blurred or pixelated in any way, and can be increased in size without reducing quality.
We advise to send us the following formats for print: AI or EPS file.
DO'S
DONT'S
High resolution: JPG, BMP, TIF, EPS, AI
All files types are accepted as long as the resolution is high quality.
For all first time customers there is a £11.99 fee for logos or graphics to be converted into a embroidery format (digitising),
This is a one off fee and your embroidered artwork will be held on file for future orders. Embroidery text has no set up fee.
If you have requested additional text embroidery for your order, then please provide us with the name of the font that is required to match the rest of your logo.
Please note the artwork set up fee is for the logo/design initially provided, if you would like us to then start changing the design/font of your logo once it has already been digitised, then the re-draw fee will apply prior to changes made.
Yes, please call 0333 344 2601 and one of our friendly customer service team will take your order.
When an order is placed, we send you an order confirmation email which has a PDF invoice attached.
If you have deleted this and you can’t recover it from your deleted folder, please email us at sales@sk-apparel.com and we will be able to provide you with another one.
If you've made a mistake or would like to ammend the details of your order, then get in touch with us straight away!
You can cancel or ammend your order up until production has started, but once we've personalised your order and completed it, we're unable to ammend or cancel it.
We understand the importance of providing a sample service. Therefore, for peace of mind you are welcome to check the colour, material, size & quality to ensure the product is exactly what you require.
Ordering a sample is very easy, you just need to add the item to the basket and checkout as normal.
From delivery you have up to 14 days to review the garment and then send it back to us for a full refund (excluding original carriage).
If it exceeds 14 days then a 25% restocking fee will apply on all items returned.
Another option we allow is returning the garment to us for personalisation, meaning the sample can be used as part of a larger order.
Please note that we do not provide pre-paid return labels therefore it is the responsibility of the customer to return the items back to us.
Samples can only be blank garments and not have any customisation such as print or embroidery on the garment.
Blank Orders: 2-5 working days
Personalised Orders : 7-10 working days
More than likely! Whether it's workwear, teamwear, sportswear, corporatewear, leisurewear, promotionalwear or any other type of printed or embroidered clothing we can probably find it for you!
Please contact us and tell us what you're looking for.
Yes - Once we've received your order, it will be checked by a member of our team. We'll get your proofs made for your sign off and approval prior to production of your order. Our proofs will be either a visual mock-up of your chosen garment, or a material swatch of your print or embroidery. If you need to make any changes you can do this prior to us completing your order.
We never start your order without your complete sign-off.
UK Mainland
We use Evri's tracked service for all orders under £100.
If your order is over £100 we will send your order via Fedex (Next Working Day) delivery from the time of dispatch.
Ireland:
Parcelforce
Tracking numbers are provided for all orders once dispatched .
