Print & Embroidery Orders: We are fully booked till Christmas! Dispatch dates will be after the 4th January 2023 - Many thanks for your continued support!
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Help & Contact

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  • Can you provide an invoice for my order?

    When an order is placed, we send you an order confirmation email which has a PDF invoice attached.

    If you have deleted this and you can’t recover it from your deleted folder, please email us at sales@sk-apparel.com and we will be able to provide you with another one.

  • Can I cancel my order?

    If you've made a mistake or would like to ammend the details of your order, then get in touch with us straight away! 

    You can cancel or ammend your order up until production has started, but once we've personalised your order and completed it, we're unable to ammend or cancel it.

  • Can I order a sample garment?

    We understand the importance of providing a sample service. Therefore, for peace of mind you are welcome to check the colour, material, size & quality to ensure the product is exactly what you require.

    Ordering a sample is very easy, you just need to add the item to the basket and checkout as normal.

    From delivery you have up to 14 days to review the garment and then send it back to us for a full refund (excluding original carriage).

    If it exceeds 14 days then a 25% restocking fee will apply on all items returned. 

    Another option we allow is returning the garment to us for personalisation, meaning the sample can be used as part of a larger order.

     

    Please note that we do not provide pre-paid return labels therefore it is the responsibility of the customer to return the items back to us.

     

    Samples can only be blank garments and not have any customisation such as print or embroidery on the garment.

  • Will I recieve artwork approval?

    Yes - Once we've received your order, it will be checked by a member of our team. We'll get your proofs made for your sign off and approval prior to production of your order. Our proofs will be either a visual mock-up of your chosen garment, or a material swatch of your print or embroidery. If you need to make any changes you can do this prior to us completing your order.

    We never start your order without your complete sign-off.

  • Which couriers do you use?

    UK Mainland

    We use Evri's tracked service for all orders under £100.

    If your order is over £100 we will send your order via Fedex (Next Working Day) delivery from the time of dispatch.

    Ireland:

    Parcelforce 

    Tracking numbers are provided for all orders once dispatched .

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