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Help & Contact

Please select the subject below and click for more information.
  • Can I cancel my order?

    If you've made a mistake or would like to ammend the details of your order, then get in touch with us straight away!  You can cancel or ammend your order up until production has started, but once we've personalised your order and completed it, we're unable to ammend or cancel it.

  • Can I edit my order?
    • Please contact our customer services team as soon as possible by phone or email, please have your order number to hand as we will need this.

      Go to our contact us page or alternatively use the below:

       

      Telephone - 0333 344 2601

      Email - sales@sk-apparel.com

     

  • Can I cancel my order?

    If you've made a mistake or would like to ammend the details of your order, then get in touch with us straight away! 

    You can cancel or ammend your order up until production has started, but once we've personalised your order and completed it, we're unable to ammend or cancel it.

  • Can you provide an invoice for my order?

    When an order is placed, we send you an order confirmation email which has a PDF invoice attached.

    If you have deleted this and you can’t recover it from your deleted folder, please email us at sales@sk-apparel.com and we will be able to provide you with another one.

  • Will I recieve artwork approval?

    Yes - Once we've received your order, it will be checked by a member of our team. We'll get your proofs made for your sign off and approval prior to production of your order. Our proofs will be either a visual mock-up of your chosen garment, or a material swatch of your print or embroidery. If you need to make any changes you can do this prior to us completing your order.

    We never start your order without your complete sign-off.

  • Which couriers do you use?

    UK Mainland

    We use Hermes tracked service for all orders under £100.

    If your order is over £100 we will send your order via Fedex (Next Working Day) delivery from the time of dispatch.

    Ireland:

    Parcelforce 

    Tracking numbers are provided for all orders once dispatched .

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