Delivery & Returns

Delivery Rates

£2.99 UK Mainland Only

£35.00 WorldWide Shipping

Delivery Times

All our orders are normally dispatched within 1 working day of receiving cleared payment.

Please allow 2-3 working days for orders to be delivered

Our Courier

We currently dispatch via Hermes Tracked 48 Service

Returns Policy

If in the unlikely circumstance you need to return and item us, it must be returned in new condition, with all tags and labelling intact.
Please return including your name, email and order number to the following email address: sales@sk-apparel.com

We will then provide you with instructions for a returns.

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from SK Apparel, A refund will be issued once item is returned this will exclude original Postage and packaging costs on products applicable.

Order cancellations must be made in writing, quoting your order number, within 7 working days of the day after you receive the goods to the contact us by email.

To cancel your order please contact us;
If however your order has already been processed, you will need to return the order to us.

Return or exchange an item – Please contact us first so we can provide you instructions.

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 7 days of receipt.

We will issue a refund on receipt of the item being returned, or exchange the item for a different size / colour if available.

Please note:
The item is your responsibility until it reaches us.

For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

Please include whether you want a exhange/refund in your parcel and send it to the address provided:
If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 7 days from receipt of the faulty item to return it to us.

I haven’t received my order.
If your order has taken longer than to arrive than 5 working days from dispatch, feel free to contact us and we will be able to inform you further.

I received the wrong item
If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

24 Hour Dispatch service change to Delivery

We ensure your order is delivered to you promptly, safely and at low cost and as you’d expect, our customer service team is always on hand on  0333 344 2601 to answer any questions you may have.

Dispatch times

The majority of non-personalized garments can be dispatched from us for delivery within 2-3 working days., but for some brands this can increase up to 3-5 working days.

All non-personalized items are dispatched within 24 hours of order placed.

We offer a tiered delivery service enabling us to provide you with a range of delivery options suited to your individual needs and time frames.

Standard Delivery

  • Non-personalized items – 2-3 working days.
  • Personalized garments anywhere between 7 to 10 working days.
  • 24-Hour dispatch
    We will dispatch your items within 24-hours, subject to customer approving their artwork.
  • Blank orders
    We strive to deliver blank orders the 2-3 working days for most of our brands, when an order is placed before midday.

 

For personalised garments, all estimated delivery time frames are subject to artwork approval being given in an efficient manner. A delay in approval being given or any changes and amendments could result in delivery being longer than initially expected. However, we will always do everything in our power to get an order to you as soon as possible and will keep you informed of the estimated delivery date throughout the order process.

 

Delivery tracking

We use Hermes couriers who provide you with full tracking once your order is dispatched.

 

UK and Ireland delivery prices

  • FREE delivery on all orders over £149
  • £2.99 charge if under £149

This excludes the Scottish Highlands, Northern Ireland and Channel Islands/Isle Of Man. The total delivery charge for these areas is £20, and delivery may take 2 business days.

International delivery prices

We also deliver throughout Europe and around the world.

Each order for international is at a flat rate of £35.00

  • If you have a query about your order please call our customer service team on 0333 344 2601 or email sales@sk-apparel.com
  • Lines are open from 9am to 5pm Monday to Friday.